Support · The Long Shift

Write to us

The easiest way is from the game: the menu › Support. The subject line will already have the game version, the system and the day, so we can see faster what happened. If you write from elsewhere, add your phone model, Android version and the day number.

Common questions

Purchases are gone after a reinstall

The game's settings › Privacy › Restore purchases. No ads, conveniences and decor come back; fuel is spent in the game and is not restored.

Progress is gone

Progress is stored on the device only and is deleted with the game; there is no cloud save.

How to cancel the Station pass

In Google Play: Payments & subscriptions › Subscriptions, or play.google.com/store/account/subscriptions. Uninstalling the game does not cancel the subscription. More in the terms.

How to change ad and analytics consent

The game's settings › Privacy › Ads and data (the row is there where consent is asked). What is collected — in the privacy policy.

A refund for a purchase

Refunds are made by Google Play: Google Play refund policy.